Property Advisory Group, Inc.

Job Description

 

Job Title: Resident Services Coordinator

Department: Management

Reports To: RSC Program Director & Site Manager

FLSA Status: Nonexempt

Prepared By: Steering Committee

Prepared Date/Revised: 11/19/97

 

 

SUMMARY

Assists the residents in obtaining the services they need or want to develop and maintain independence and self-sufficiency.  Service coordination is the first line of supportive service assistance; it is not to be confused with care management.  A service coordinator markets, rather than prescribes, services by making service information available to, rather than making the decision for, the resident.  Service coordination supports management by assisting with the building of a sense of community.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:  Other duties may be assigned.

 

I        Service Development, Linkage and Coordination

          a)   Assists residents in identifying the services and benefits needed to maintain independence, self-sufficiency, and well being (usually through face-to-face interviews, written questionnaires, community meetings, focus   groups).

 

          b)   Links residents with existing services by creating a network of contact persons within the community's social service agencies to facilitate resident access to programs.

 

          c)   Works with resident to develop and implement new on-site services which are specific to resident preferences.

 

2.       Community Building

          a)   Works with residents to develop a sense of fellowship and community among residents using community organization and facilitation skills.  This may involve the development of resident associations, project-based newsletters, welcoming committees, orientation packages, support groups, etc.

 

          b)   Assists residents in securing and/or creating social programming opportunities which meet the recreational, health, and educational needs of the housing community, and which enhance the quality of life at the property.

 

          c)   Works with residents to resolve individual, as well as group, conflicts.

 

          d)   Works with residents to develop community oriented activities which build bridges between people, promotes active interest in the life of the property , and generates self-sufficiency.

 

3.       Outreach and Advocacy

 

          a)   Works with management staff, families, and community social service agencies to identify and address resident problems before they reach crisis proportions.

 

          b)   Provides follow-up referrals to ensure appropriate service delivery.  Helps clients apply for fair hearings when there is reason to believe the client is eligible for denied services.

 

          c)   Refers for case management any resident experiencing problems which threaten health, safety and continued independence while supporting the resident in remaining at home.

 

          d)   Assists housing management staff, family members, and the community in understanding the changing needs  of seniors as they age in place (and the problems associated with economically disadvantaged families and/or single-parent households).

 

4.             Record Keeping

 

                a)     Keeps appropriate resident profiles and records.

 

                b)     Documents conversations with or about residents, referrals made on behalf of residents, problems identified, and residents refusal or acceptance of services.

 

                c)     Maintains reports regarding service provision and resident satisfaction as appropriate.

 

                d)     Maintains and reports data on resident use of services as required.

 

 

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

A.      EDUCATION and/or EXPERIENCE Bachelor's degree (B.  A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience concerning an aging population and their supportive needs or the challenging issues related to family housing,

 

B.      LANGUAGE SKILLS / English -- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

 

C.      MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, Ability to compute rate, ratio, and percent.

 

D.      REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables

 

E.      CERTIFICATES, LICENSES, REGISTRATIONS Valid state driver's license and certificate of insurance is required.  36 Training/Seminar hours in ten (10) subject areas: 1) Conflict Resolution Training; 2) Mixed Population Issues; 3) The Aging Process; 4) Elder Services; 5) Disability Services; 6) Federal State Entitlement Programs covering elderly and disabled;  7) Legal Liability Issues - related to providing service coordination; 8) Medication/Substance Abuse;  9) Mental Health Issues; 10) Strategies for Dealing with Cognitive Impairment; PLUS ongoing education/training requirements as determined by the Regulatory Agencies.

 

F.      CRIMINAL BACKGROUND: Local, state and federal Background Criminal Investigations (BCI checks) must validate no history of criminal activity.

 

G.      ATTENDANCE The position requires the ability to work any of the seven days of the week, 52 weeks of the year.  Individuals must be able to consistently work their scheduled hours and, if necessary, work overtime hours.

 

H.    PHYSICAL  DEMANDS The Physical demands described here are representative of those that must be met

          by an employee to successfully perform the essential functions of this job.

          While performing the duties of this job- the employee is frequently required to walk, sit; use hands to finger, handle, or feel, and talk or hear.  The employee is occasionally required to stand and reach with hands and arms. Specific vision abilities required by this job include close vision.

 

I.       WORK ENVIRONMENT The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.

 

          The noise level in the work environment is usually moderate.